Here is a summary about business analysis:
http://en.wikipedia.org/wiki/Business_analysis

Then we should start requirements analysis
http://en.wikipedia.org/wiki/Requirements_analysis

Take a look to
http://en.wikipedia.org/wiki/Waterfall_model
It is a summary about a very simple software
development process.

These are some good links for chat and SMS!
  Yahoo list is very common it works on MSN as well.
 
  http://messenger.yahoo.com/hiddenemoticons.php

  http://en.wikipedia.org/wiki/Emoticon

Dear reader
  We have some problems in BIHE about classes scheduling. Read this article and let me to know your idea about find a good solution for it please.
1-There were some classes and labs as following (Table 1) in last terms:

8am-10:45am     11am-1:45pm     2pm-4:45pm     5pm-7:45pm

Table 1

2-There were some classes that take 2 hours, unlike other classes that take 3 hours.

3-To make a better class scheduling following new timing template is going to follow in next term:

8am-9:30am     9:45am-11:15pm     11:30am-1pm     1pm-2pm     2pm-3:30pm     3:45pm-5:15pm     5:30pm-7pm

Table 2

  In my opinion the new timing template has a hidden pitfall although it looks good at first!
  We can say that the timing template will waste 2 to 3 hours for each class every day; You know there is more than 12 classes and 2 computer sites in the building, so BIHE will lost 2*(12+2) to 3*(12+2) hours every day; then BIHE will lost 7*28 to 7*42 hours every week. I do not believe that we are going to force BIHE to lost about 196 to 294 hours every week during 16 weeks in next term to follow the new timing template, do you?

Many thanks